Data Privacy
TourerCare does not collect any personal data on this website, other than the “contact us” form. This information is transmitted to the TourerCare office and will be used to make contact with you as requested.
Personal data is held about our customers, and prospects who ask for a quotation. The scope of data is your contact details and description of the vehicle. We do not store banking related data.
Quotation data is retained and may be used to offer you services at a future time.
If you wish to be removed from these offers simply email “service@tourercare.co.uk” and we will stop further communications.
All live customer records are held in the TourerCare office, which is accessible only to our staff. The data may be held on a computer or in paper form. Our computers are protected in the usual way by high quality commercial AV software and firewalls against external attack.
If you wish to discuss data privacy with us you should email “service@tourercare.co.uk” and we will respond within 10 working days*.
Terms and Conditions
Payment is due strictly on completion of the work carried out by cash, card or bank transfer in the presence of a member of staff. We do not accept cheques, and are unable to offer credit terms.
Prior to any work commencing, a visual inspection of your Leisure Accommodation Vehicle will be carried out internally and externally. Any damage, stains etc. will be recorded and photographed as necessary to ensure the protection of both the owner and the engineer.
Where a fault is found which is beyond the scope of the normal service schedule, the owner’s permission to repair or replace will be requested before such work is carried out. If it is not possible to contact the owner, and the fault is classified as an “immediately dangerous” electrical or gas related fault, we will carry out the minimum work needed to make the vehicle safe, or take action to remove the hazard. An excess charge for the time and parts will be made.
It is the owner’s responsibility to ensure that access is available to all service items. The interior of the vehicle should be clear of obstructions to the gas and electrical appliances, lockers emptied of bulky and personal items and floor area clear. If this is not the case we may decline to continue, or request an additional fee to cover excess time.
As a courtesy to our engineer we respectfully request that the vehicle is clean and tidy. The toilet and waste cassette MUST be EMPTY and CLEAN. The fridge and cupboards should be free from fresh foodstuffs that are deteriorating/rotting. We reserve the right to make an additional charge for cleaning, or not to service these items.
Special order parts are NOT refundable and will include carriage costs as appropriate. We may ask for a deposit before ordering specialist, unusual, or high-cost items.
On completion all wheels will be torqued to the correct setting and the owner will be asked to provide a signature to confirm that this has been witnessed and completed. Customers are advised to recheck the torque settings after 50 miles of travel.
On completion all appliances will be turned off. In addition between November and March the fresh water system will be drained and taps left open. The owner’s signature at completion of the works acknowledges that the owner has checked that this is the case.
Whilst every effort has been made by TourerCare in the service/inspection of your leisure vehicle to ensure you have a trouble-free year, the service/inspection is only valid on the day of the service. There is no implied warranty, guarantee, or statement of life expectancy of the vehicle or it’s appliances and fittings.
Warranty
Parts
New parts fitted are warranted in accordance with the manufacturer’s own warranty terms. This is most usually a 12 month period.
Used or refurbished parts are warranted in accordance with the supplier. This may be anything from 0 to 30 days. Customer supplied parts are not warranted by us and the customer is responsible for pursuing any warranty claim directly with their own supplier.
Labour and Workmanship
All workmanship is warranted for 6 months provided that no unauthorised changes or modifications are subsequently made which impact the completed work. The scope of warranty is “rectification of faulty workmanship” only is on the basis of “return to base” for rectification.
All warranty claims must be reported promptly to TourerCare.
Any warranty repair must be authorised by TourerCare in advance.
Retrospective warranty claims will not be accepted.
Warranty will not extend to consequential damage.
Normal wear and tear is not covered by warranty.
Failure caused by misuse or abuse will invalidate all warranty.
Complaints
We want you to be happy with our work, and will deal with any issues swiftly. If you can’t resolve a matter by telephoning and speaking with our team, then please email “service@tourercare.co.uk” with the subject heading “Complaint”. You will be provided with a template document to the outline the full details of the complaint.
A response will be made to completed forms in writing within 10 working days*.
*TourerCare is a small family business, and we cannot guarantee our availability 365 days per annum. If we are unable to reply within 10 working days due to vacations, sickness etc., we will notify you and agree a time for response.
