In order to minimise inconvenience for both you and the engineer we have put together a list of things that will help your service visit to proceed smoothly and quickly.

The essentials:

  • Any external cover must be removed
  • Security devices such as wheel locks and clamps, hitch locks and alarms need to be removed or turned off
  • Your van needs to be as empty as possible to permit free access to all areas (this is so that the dampness tests can be carried out, and we can inspect cabling and pipework) – plates, cutlery and so on are not an issue, but lockers that are filled with clothing and personal effects, camping chairs, bikes, awnings etc. need to be removed
  • As a courtesy to our engineer we respectfully request that the vehicle is clean and tidy. The toilet and waste cassette MUST be EMPTY and CLEAN. The fridge and cupboards should be free from fresh foodstuffs that are deteriorating/rotting.  Please remove bedding, towels, dog beds, rugs, cages etc
  • The site needs to be level – we will not work on your van on a gradient
  • The ground must be firm (e.g. well compacted hard standing or concrete) as we will need to get under the vehicle and in the case of caravans lift it to remove the wheels – we will not lift a vehicle on grass, shingle or slate chippings or crawl into muddy puddles
  • We need a clear meter all the way around your caravan or motorhome to carry out the full service (this is so that we have room to access the roof with a ladder and remove the wheels)
  • IT MUST BE ON PRIVATE PROPERTY – we will not carry out a service at the side of a public road, or on public footpaths or bridleways
  • We need to be able to park our van legally and without fees within a few metres of your caravan or motorhome. Our van is heavy and will sink into soft ground, so we will not traverse soft grass/paddocks in the winter months.

And additionally if we are working on a caravan:

  • We need the locking wheel nut key if one is in use
  • Please leave the disengagement tool for your motor-mover where we can find it!
  • We need the water filling hose that pulls in fresh water from the water drum

If you have any doubts about the list above please contact us before the day of the service. If we arrive on site and these issues exist we reserve the right to decline to complete the work. Our call out fee will apply in these circumstances to cover our fuel costs and travel time.

WE DO NOT UNDER ANY CIRCUMSTANCE WORK ON VANS THAT ARE BEING USED AS YOUR FULL TIME HOME.

These things will help:

  • The leisure battery should be installed and charged
  • Your normal gas bottle should be installed and have some gas in it!
  • Your normal mains hookup lead should be available
  • A source of fresh water nearby is helpful but not essential
  • A source of electricity nearby is helpful but not essential
  • Tell us about any known problems that need fixing when making the booking, so that we allow enough time – the engineer will have more than one booking per day and will be likely to decline unscheduled additional work

Please appreciate that our arrival times are an estimate and impacted by weather and traffic – if we anticipate a delay of more than 30 minutes the engineer will call if it is possible to do so safely.

WEATHER:

In the case of extremes of weather we may cancel or postpone the service visit at short notice. We will do our best to reschedule as soon as our schedule and the weather allows. We do not carry out servicing in freezing conditions due to the risk of damage to water systems.

PAYMENT:

Payment is required before the engineer leaves. We do not invoice or offer payment terms. If we are fitting special order or high value parts we may ask for payment in advance.

You can pay by cash, bank transfer or card (we do not accept AMEX or corporate payment cards).

If you are coming to us:

  • We operate on a strictly by appointment basis only – if you have not booked in with us, please do not turn up and expect to be admitted. Our entrance has locked gates and the site may be unattended.
  • Look for our location on Google maps – TourerCare has a pin on the map in exactly the right spot
  • If you use What3words our location is ///survive.elsewhere.remain
  • Note that our postcode is CM3 1PR, but your SatNav will probably misdirect you to a nearby cottage
  • Our entrance is located opposite a road sign showing a 40 speed limit and a warning sign for horses – the entrance has a metal hanging sign with some pigs and “Longlands Farm” on it
  • Avoid Mill Lane and Paulk Hall Lane – they are narrow
  • The easiest route is via Great Leighs main street, turning into Boreham Road at the Castle public house. After you pass the village hall and width restriction, you will go down a hill and then start to climb. Look for the stables on the right, and then the road sign. Be prepared to turn in to the entrance at the road sign. Pulling away from the left kerb into the centre of the road as you reach the entrance will help to provide the clearance needed.
  • If you want to wait whilst we carry out the work please let us know in advance
  • If you are running late, please give us a call 01245 808691